Refund policy

We stand behind every stitch. If something's not right, we'll make it right — within the terms below.

Replacement Policy (No Refunds)

8LEG operates on a Strict Replacement-Only Policy. We do not offer cash refunds, bank returns, or store credits under any circumstances. We will gladly replace your item if it meets our eligibility criteria.

Eligibility Criteria

Replacements are only processed under the following specific conditions:

  • Valid Reasons: Defective or damaged product received, wrong product delivered, or size-related issues.

  • Replacement Window: Requests must be initiated within 3 days from the date of delivery.

  • Condition Required: Unused, unwashed, with all original tags attached, and in its original packaging.

  • Unboxing Video: Mandatory. A continuous, unedited unboxing video must be recorded while opening the package to validate any damage or wrong items.

How to Initiate a Replacement

Follow these steps to raise a replacement request:

  1. You can email or whatsapp  your request with the required media directly to official@8leg.in or +91 8796125266.

  2. Approval: Our team will review and accept/reject requests within 48 hours.

  3. Fulfillment: Once approved, a reverse pickup will be arranged. Do not self-ship unless explicitly instructed. Your replacement will be processed and shipped within 7–10 business days, subject to stock availability.

Note: Initiated requests cannot be cancelled. Only one replacement per order is permitted.

Important Notes & Disclaimers

  • No Cash/Credit Value: No refunds, cash returns, or store credits will be issued. If an item is out of stock for a replacement, our team will get in touch with alternative options.

  • Product Variations: Minor colour differences due to screen lighting and standard measurement variations (1–2 cm) are inherent to the production process and are not considered manufacturing defects.