FREQUENTLY ASKED QUESTIONS (FAQs)
Everything you need to know — answered straight.
ORDERS & ACCOUNT
Q: How do I place an order?
Browse products → Add to Cart → Checkout → Select payment method → Place Order. You'll get a confirmation on email and WhatsApp.
Q: How do I track my order?
Log in to your account → My Orders → Track Order. A WhatsApp tracking link is also sent once your order is dispatched.
Q: Can I modify or add items to an existing order?
No. Once an order is confirmed, modifications are not possible. Please place a new order for additional items.
Q: I forgot my password. What do I do?
Click 'Forgot Password' on the login page. A reset link will be sent to your registered email.
PAYMENTS
Q: Are there any hidden charges?
Absolutely none. The price you see at checkout is what you pay. Shipping is free across all products.
Q: My payment failed but money was deducted. What happens?
Don't worry. In case of payment failure, banks reverse the amount within 7–10 business days. If it's been longer, email the8leg@gmail.com with your bank reference.
Q: Why isn't COD available for my pincode?
COD availability depends on your location's serviceability with our courier partners. We recommend prepaid for faster processing + 5% discount.
Q: Is online payment safe on 8LEG?
Yes. All transactions are SSL-encrypted. We do not store any card data. We use industry-standard payment gateways.
SHIPPING
Q: How long will delivery take?
Metro cities: 5–7 business days. Other locations: 7–10 business days. Remote areas: up to 14 business days.
Q: Do you offer free shipping?
Yes! All prepaid orders above ₹999 ship free. Below ₹999, a ₹50 charge applies. COD orders carry a flat ₹90 shipping fee.
Q: My order shows 'Delivered' but I haven't received it.
Contact the8leg@gmail.com within 48 hours with your Order ID and we'll investigate immediately.
Q: Do you ship internationally?
No, for now we are shipping in Delhi NCR only.
RETURNS & EXCHANGES
Q: What is your return window?
3 days from delivery for all regular-priced items. Items must be unused, unwashed, with tags intact.
Q: Do I need an unboxing video?
YES — this is mandatory. Record a clear unboxing video before opening your package. Without it, we cannot process claims for damaged, wrong, or defective items.
Q: Can I return sale items?
No. All items purchased during Sale or Promotions are final sale — not eligible for return, exchange, or cancellation.
Q: How will I get my refund?
Refunds are issued to original payment methods.
Q: Can I partially return an order?
Yes! You can return individual items from an order without returning everything. Select the specific item(s) during the return process.
Q: How long does my return take to process?
Once picked up, the refund is credited to your 8LEG Wallet within 1–2 business days.
SIZING & PRODUCTS
Q: How do I find the right size?
Every product page has a detailed Size Chart with measurements in inches and centimetres. When in doubt, size up. Still unsure? Email us at the8leg@gmail.com.
Q: The colour looks different on my screen. Is that normal?
Minor colour variations between screens are normal due to display settings and photography lighting. These don't qualify as defects.
Q: Do you take bulk/custom orders?
Yes! Email us at the8leg@gmail.com with your requirements (design + quantity). We'll work out pricing and timelines for you.
GIFTING
Q: Can I send an order as a gift without a price tag?
Tags must stay attached for return eligibility, but if you contact us immediately after placing your order, we can add a personalised gift note (max 250 characters) and try to assist. Email the8leg@gmail.com with your note right after placing.
MARKETING & COMMUNICATION
Q: Will I receive marketing messages after registering?
Yes, you'll be auto-subscribed to our email and WhatsApp updates. You can unsubscribe anytime by clicking the link in any email, or emailing support@8leg.in with subject line: UNSUBSCRIBE